1956 Individuals Introduces AI-Powered Customer Journeys at Retail Technology Show 2026
PRESS RELEASE
FOR IMMEDIATE RELEASE
21 April 2026
London, UK - At Retail Technology Show 2026, taking place at ExCeL London on 22 and 23 April, SKC Studios will showcase a new approach to retail customer experience through 1956 Individuals, its flagship conversational AI platform. The exhibit explores how connected, conversational journeys can retain context and transform fragmented interactions into cohesive, ongoing customer experiences.
At Stand U58, visitors will experience how 1956 Individuals helps retailers move away from disconnected moments and towards personalised journeys that evolve consistently across channels, locations, and customer touchpoints.
Retail Has Data. What It Lacks Is Continuity.
Today’s retail landscape is rich in data, yet customers are repeatedly forced to start over. Conversations reset as they move between different environments, customer service, loyalty programmes, and checkout. When context is lost, so is the relationship.
SKC Studios addresses this challenge by transforming information into something customers can talk to and something that remembers them. With 1956 Individuals, interactions become part of a broader journey, rather than single moments in isolation.
From Interaction to Journey
At the centre of the showcase is a multi-avatar journey, where three AI Avatars work together to deliver one connected customer experience:
A digital host that welcomes customers, guides them through the experience, and sets the journey in motion
A personal shopping assistant that supports discovery, navigation, and purchasing decisions
A loyalty concierge that extends the relationship, through rewards, offers and recommendations
Together, these AI avatars demonstrate how individual conversations can accumulate into a single, continuous journey that carries across touchpoints in real time. The outcome is a shift from isolated transactions to relationship-led retail experiences.
Real Retail Use Cases, Experienced Live
Visitors at Stand U58 will be able to engage with practical retail applications, including:
Helping customers quickly find products, services and locations through intuitive wayfinding and discovery
Providing inventory-aware assistance using real-time product availability and information
Enabling voice-led basket building so customers can create and manage orders conversationally
Seamlessly connecting online and in-store journeys through click & collect workflows
Activating loyalty experiences through context-aware prompts, rewards and recommendations
All interactions are supported by a visual interface layer, that presents maps, product information, and contextual prompts alongside natural conversation.
Designed for real retail environments, the experience is built with ethical, consent-led design at its core. Customers can choose whether to personalise their journey through opt-in controls, allowing preferences to be remembered and applied across interactions. This ensures customers remain in control of how their information is used, with transparency built into every step of the journey.
A New Standard for Customer Experience
Babita Devi, Co-Founder and Chief Commercial Officer of 1956 Individuals, said:
“Retail experiences break down when context is lost between interactions. What we are showing at the Retail Technology Show is a new way to connect every interaction into a meaningful journey. When conversations retain context by choice, customer experience becomes more relevant, more intuitive, and ultimately more valuable for both customers and businesses.”
Kelly Boosey, Business Development UK & Europe of 1956 Individuals, said:
“Retailers are actively preparing for what comes next in customer engagement. We are witnessing growing demand from brands that want to move beyond traditional interfaces and lead the market with more connected, conversational experiences. 1956 Individuals is built for retailers ready to set that standard and redefine how customers interact with their brand.”
Experience It Live
The 1956 Individuals team will be demonstrating the full connected customer journey experience at:
· Event: Retail Technology Show 2026
· Location: ExCeL London
· Dates: 22 to 23 April 2026
· Stand: U58
Visitors can experience the journey live on the stand or book a dedicated demonstration with the team.
ENDS
About SKC Studios
SKC Studios is a UK Headquartered creative technology company that designs and builds conversational AI avatars to transform how people engage with places, culture and information. Their work sits at the intersection of artistic authorship, applied technology, and storytelling- creating experiences that feel human, intuitive and emotionally resonant, shaping the next generation of empathetic AI.
1956 Individuals is the flagship conversational AI platform designed and developed by the team at SKC Studios. It features interactive, multilingual AI avatars that deliver ethically designed AI experiences aligned with their belief in “AI with heart.” Engineered for enterprise impact, their scalable AI solution is designed to elevate the customer experience while increasing operational efficiency, enabling organisations to reduce costs, drive growth, and reimagine engagement in the digital era. Built on a foundation of transparency and trust, every innovation is crafted to strengthen human connection through technology.
Contact: SKC Studios
Babita Devi
Cofounder & Chief Commercial Officer (CCO)
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